Shipping

Orders are processed in the order they are received. Production will be started once the payment is confirmed. In some cases, bank note/receipt is required to confirm the payment so that we can process the order in advance.
An order confirmation email containing your order details will be sent. When your order ships, you will receive a confirmation email containing shipment tracking number.
We ship worldwide via courier (DHL/UPS), Air cargo or Ocean shipping. For express door-to-door air shipping, delivery times are 3-7 business days. Ocean shipping delivery times are 20-40 business days, not including weekends and holidays.

Express door-to-door air shipping: DHL/FEDEX/TNT/UPS

Normally our default shipping method is by express air delivery service such as DHL/FEDEX/TNT/UPS.
Advantage: it’s low cost, fast, easy, and convenient. And you can track the shipment online by the track number.
So if the products are in stock, it takes 4 to 8 working days to receive the package from the date of payment.
If the product is out of stock, it takes 9 to 14 days to receive the package from the date of payment.

Worldwide Air Cargo (deliver to your city)

Advantage: it’s flexible, reliable, cost-saving for some large orders, convenient for some countries.
Delivery date: Normally you can receive the machine in 12 business days after placing orders.
Shipment: your goods will be shipped by Airline Company. They will deliver it to the airport in your city. Then you can receive it after clearing customs.
Note: we can also deliver the goods to your door by air cargo if you require.

Ocean Shipping

Advantage: lowest cost, suitable for very large orders. It¡¯s convenient for some special countries.
Delivery date: Normally you can receive the machine in 30 business days after placing orders.
Shipment: your goods will be shipped by Freight Company. They will deliver it to the sea port near your place. Then you can receive it after clearing customs.
Note: Normally we don¡¯t provide door-to-door delivery service for ocean shipping.

Air mail

Advantage: suitable for very small goods with weight less than 1KG. Low cost,
Delivery date: Normally you can receive the machine in 30 days after placing orders.
Shipment: your goods will be shipped by Airline Company. It is door-to-door delivery service.

Taxes and Duties

We do not add taxes, VAT or any other hidden charges. You pay us what you see on your invoice, for example: Goods Subtotal + Shipping Costs (does not include duties). Please find out as much as you can about import taxes in your own country before purchasing an item. In special cases, you may need to pay import duties on certain goods. For assistant on any of this, you can contact us for further assistance.

Is there anyway we can avoid high importation duty?

For some countries, the answer is Yes. Please contact us directly for further assistance.

What factors affect the delivery time?

Delivery time includes processing time and shipping time. Processing time means the time GBS handles the order internally. Delivery time varies based on the destination. The customs policies of different countries can also impact the delivery time. Generally, the package can arrive to its destination on time.

My tracking number is not working, what should I do?

Once your package has left GBS, it will take 1-2 business days to process in Hong Kong. Please wait a little more time and try again later. If any questions, please leave us a message. Our customer service center will respond within 24 hours.