Service
GBS systems include not only advanced and effective treatment platforms, but also comprehensive training and marketing support. We provide technology, training, promotional materials and on-going support designed to encourage growth in clinics of all sizes. GBS have a loyal base of returning clients who come back to us time and again for all of their business needs. We aim to provide the best Customer Service and look to maintain these standards for all of our customers from their initial contact to the after sell service.
Each purchase of GBS products comes with the following service packages:
A manual with comprehensive yet easy-to-understand treatment information, including treatment tips, parameter setting and expert advices exclusively offered to our clients only.
Training video CD downloaded online
Up-to-date user notes with clinical advice and recommendations.
Online operation consultant: instant consultant with our experienced stuff to solve all your specific operation questions
Marketing materials including a full range of brochures, high definition product photos , Before & After photo kit
Thorough technical support in the use of GBS products.
Online technical support service: instant chatting with our experienced technician online.
A manual with comprehensive yet easy-to-understand treatment information, including treatment tips, parameter setting and expert advices exclusively offered to our clients only.
Training video CD downloaded online
Up-to-date user notes with clinical advice and recommendations.
Marketing materials including a full range of brochures, high definition product photos , Before & After photo kit
Online operation consultant: instant consultant with our experienced stuff to solve all your specific operation questions
Note: We only provide the above service packages to our clients ONLY. Buyers bought our products from unauthorized third parties are not eligible for this service.
Training： comprehensive instructions and online support.
Our sales team are well trained and highly experienced in specific and specialized areas of product range, thus providing customers with strong product knowledge and service support. We provide comprehensive operation instructions containing helpful tips and advice exclusively for our clients only. Our training service includes:
Technical Support: Immediate, Expert Support ensure Maintenance Without Hassle
Driven by clinical background, we understand the importance of keeping your business running. That’s why we employ well-trained and dedicated technicians to minimize downtime and support you with any problem that may occur.
GBS technical support team offers installation, troubleshooting, and repair for all of our products. Technical Support team is able to resolve the majority of system challenges over the phone, online chatting or by email. We have a quick response service team and well-trained technicians which enable any problems can be solved within 5 business days.
During this process, we need your kind and patient assistance by either following our detailed diagnosis instructions issued by our technicians or showing us the photos or videos of the machine. This process is very important for us to identify the actual problem so that we can work out a solution quickly.
• If indeed malfunctioning due to defect covered by the warranty, we will send you spare parts for change with detailed installation instruction free of charge. With the installation instruction, you can change the parts easily even without any electronic knowledge.
• As our equipment is are designed for use with our modular components. So the repair and maintenance are quite easy. Changing spare parts can usually fix the problems. If changing the parts is not a solution, you can simply return the machine and we will send you a new one. Please check Exchange Policy stated here: